When our help desk staff submits a request on a behalf of another user the default email sent to the approver is misleading in that it looks like it's the help desk person that is requesting the access instead of the true beneficiary. I believe this is because of the parameter: //Requestor/DisplayName in the "Default pending approval email template" which resolves to the person submitting the request instead of the beneficiary. How can I modify the email template so that it reflects the actual beneficiary's name instead of the person requesting the access?
Also, are the email templates and object model documented anywhere? There might be additional details I'd like to include to include in the approval, rejection and completion e-mails.
Any guidance is appreciated!
Christian