Hi,
The users in China and Japan are able to change IME settings from single byte mode to double byte mode and vice versa by KEYBOARD operation on Excel ,word, outlook , IE and more.
While resetting the password through the Ctrl-Alt-Del screen using the “Forgot your password?” link, they are unable to use the double byte character as they don’t get the option to change the byte mode.
On the contrary, when the users try to use the reset URL, they are able to change the byte mode and so able to reset their passwords.
So the users who have input the answers in the double byte mode are unable to reset their passwords using the “Forgot your password?” link.
Regards
Anil Kumar